8.CHECKING THE EQUIPMENT STATUS WITH TopAccess
Error Codes 67
CHECKING THE EQUIPMENT STATUS WITH TopAccess
Error codes on scan jobs
The error indications on scan jobs are as follows:
On the log list of TopAccess, messages indicating the status are displayed.
On the log list of the touch panel, error codes are displayed. See the listings below for the details of the error code.
Error Code Problem Description Corrective Action
Email
2C10, 2C12,
2C13,
2C20-2C22
Wrong Job status A system error has occurred during the sending
of an Email. Try it again. If the error still
persists, contact your service representative.
2C11, 2C62
Not enough memory Complete any running jobs first before
reperforming the job in error. If the error still
persists, turn the power OFF and then back ON,
and then try again.
2C14
Invalid parameter specified If you are using a template, create it again. If
the error still persists, turn the power OFF and
then back ON, and then try again.
2C15
Mail size exceeded limit or maximum size You are sending too many documents at a
time. Send them separately.
2C30-2C33
Storage device access error Complete any running jobs first before
reperforming the job in error. If the error still
persists, turn the power OFF and then back ON,
and then try again.
2C40
Failed to convert image file format This error occurs when conversion to a highly
compressed PDF format fails. Do the scanning
again. If the error still persists, use the normal
PDF format. When this error occurs in
conversion other than to a highly compressed
PDF format, turn the power OFF and then back
ON. Then try to scan again. If the error still
persists, contact your service representative.
2C43
Encryption error. Failure to create a file If the error still persists after reattempting, turn
the power OFF and then back ON, and try
again.
2C44
Creating a file was not allowed Creating an unencrypted file was not allowed.
Configure the encryption settings and try
again. To create an unencrypted file, consult
the administrator.
2C45
Failure in making meta data Make sure that the template setting is correct,
and do the scanning again. If the error still
persists, turn the power OFF and then back ON,
and then try again.
2C60
Internal storage device full failure during
processing
Reduce the number of pages of the problem
job and try again. Check whether the server or
local storage device has sufficient space in its
capacity.
2C61
Failure to read Address Book Turn the power OFF and then back ON. Try the
problem job again. Reset the data in the
Address Book and reattempt it. If the error still
persists, contact your service representative.
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