8.CHECKING THE EQUIPMENT STATUS WITH TopAccess
64 Error Codes
Error codes on transmission and reception
Error Code Problem Description Corrective Action
0012 Original misfeed Remove the misfed original.
0013 Door open Firmly close the open door.
0020 Power interruption Check the power interruption report.
0030
Transmission is canceled.
(The transmission was
terminated due to a job
cancellation requested by
a user or a paper jam
during the Direct
Transmission.)
Remove the misfed paper and reattempt the transmission.
0033
Polling Error Check polling options setup (Security Code, etc.), and check
whether the polling document exists.
0042
Memory full Make sure that there is sufficient memory before making the call
again.
0050 Line busy Reattempt the communications.
0051 Fax line cable
disconnected
Check if the fax line cable is connected. To clear the message,
press the [FUNCTION CLEAR] button twice.
0040, 0052,
00B0-00B7
00C0-00C4
00C6, 00C7,
00D0-00DA
Signal Error or Line
Condition Error
Reattempt the communications.
00C5
Oversized original
reception error
The original received exceeds the length limit. Ask the transmitter
to send a shorter one.
00E8
Internal storage device
error
Reattempt the communications. If the error still persists, contact
your service representative.
00F0-00F4
Hardware/Software failure Reattempt the communications. If the error still persists, contact
your service representative.
1C10
System access abnormality Turn the power OFF and then back ON. Perform the problem job
again. If the error still persists, contact your service representative.
1C11
Insufficient memory Complete any running jobs first before performing the job in error.
If the error still persists, turn the power OFF and then back ON, and
try again.
1C12
Message reception error Turn the power OFF and then back ON. Perform the job in error
again.
1C13
Message transmission
error
Turn the power OFF and then back ON. Perform the job in error
again.
1C14
Invalid parameter If a template is being used, create it again. If the error still persists,
turn the power OFF and then back ON, and try again.
1C15
Exceeding file capacity Ask your administrator to change the “Fragment Page Size”
setting for the Internet Fax setting, or reduce the number of pages
and try again.
1C30-1C33
Storage device access error Complete any running jobs first before performing the job in error.
If the error still persists, turn the power OFF and then back ON, and
try again.
1C40
Image conversion
abnormality
Turn the power OFF and then back ON. Perform the job in error
again. If the error still persists, contact your service representative.