Toshiba E-STUDIO3508A - Page 66

8.CHECKING THE EQUIPMENT STATUS WITH TopAccess
66 Error Codes
3B20
Content-Type error Ask the sender to resend the Email with attached files that are TIFF
format.
3B40 Email decode error Ask the sender to resend the Email.
3C10, 3C13
TIFF analysis error Ask the sender to resend the Email with attached files that are TIFF
format.
3C20
TIFF compression error Ask the sender to resend the Email with attached TIFF files in the
MH, MR, MMR, or JBIG compression.
3C30
TIFF resolution error Ask the sender to resend the Email with attached TIFF files whose
resolution is either 200 x 100, 200 x 200, 200 x 400, 300 x 300, or 400
x 400 dpi.
3C40
TIFF paper size error Ask the sender to resend the Email with attached TIFF files that
can be printed on paper permitted for the equipment.
3C50
Offramp transmission error Ask the sender to specify the correct fax numbers and resend the
Email.
3C60
Offramp security error Confirm that the specified fax numbers are registered in the
address book of the equipment. If not, register the fax numbers in
the address book and ask the sender to resend the Email with the
correct fax numbers.
3C70
Power failure Confirm that the job is recovered or not. If not, ask the sender to
resend the Email.
3C90
Offramp Fax transmission
disable error
Confirm if the Fax Send Function of MFP setting is disable or not.
3D10
Destination address error Ask your administrator whether the DNS and mail server settings
are correctly set. If they are, ask the sender to confirm that the
destination address is correct.
3D20
Exceeding maximum
offramp destinations
Ask the sender to specify up to 40 destinations for one offramp
gateway job. The equipment cannot perform offramp gateway
transmission for more than 40 destinations.
3D30 Fax unit is not installed Make sure that the Fax unit is installed, or connected correctly.
3E10
POP3 server
communication error
Ask your administrator whether the POP3 server address is
correctly set, and whether the POP3 server works properly. If SSL
is enabled, make sure that SSL port number is correctly set.
3E20
POP3 server
communication timeout
Ask your administrator whether the POP3 server works properly
and the LAN cable is connected to the server.
3E30
POP3 login error Ask your administrator whether the POP3 user name and
password are set correctly.
3E40
POP3 login type error Ask your administrator whether the POP3 login type (Auto, POP3,
APOP) is set correctly.
3F10, 3F20
File I/O error Ask the sender to resend the Email. If the error still occurs, contact
your service representative.
Error Code Problem Description Corrective Action