1.TROUBLESHOOTING FOR THE HARDWARE
Messages Displayed on the Touch Panel 15
TROUBLESHOOTING FOR THE HARDWARE
Cannot copy
Check Department Counter
The number of originals to be
scanned has exceeded the limit
specified with the department
code during scanning.
Ask your administrator for details of setting
the limit for the number of copies.
Add paper No paper is left in a drawer or on
the bypass tray.
Set paper in the drawer or on the bypass tray.
The touch panel indicates which drawer (or
the bypass tray) has no paper.
To set paper, refer to the Copying Guide.
Call for Service The equipment requires
adjusting by a service
technician.
Contact your service representative with the
error code displayed on the right side of the
touch panel.
Never attempt to repair, disassemble or
modify the equipment by yourself.
You could cause a fire or get an electric shock.
Always contact your service representative
for maintenance or repair of the internal parts
of the equipment.
Examine stapler in the saddle
Stitch unit
Staple jam has occurred in the
stapler of the saddle stitch unit.
Remove the jammed staples.
P.71 “Saddle Stitch unit”
Check staple cartridge in the
saddle stitch unit
Staples in the stapler of the
saddle stitch unit have almost
run out or have actually done
so.
Replace the staple case of the saddle stitch
unit if stapling is not performed for an output
document even though the stapling function
has been selected.
P.87 “Saddle Stitch unit”
Check staple cartridge Staples in the stapler of the
finisher have almost run out or
have actually done so.
Replace the staple case of the finisher if
stapling is not performed for an output
document even though the stapling function
has been selected.
P.84 “Refilling With Staples”
Examine Stapler Staple jam has occurred in the
stapler of the finisher.
Remove the jammed staples.
P.66 “Clearing a Staple Jam”
Saving energy - press Energy
Saver button.
The equipment has entered into
the energy saving mode since it
has not been used for a certain
time.
Press [ENERGY SAVER] button to clear the
energy saving mode.
Change Drawer to Correct Paper
Size
No paper suitable for the
original is set.
Place the suitable size paper for the original in
the drawer.
The size of the original is not
detected correctly because the
original is sent from the ADF at a
skew.
Replace the original while aligning the side
guides of the ADF to its width so that it will be
placed straight.
Time for periodic maintenance The equipment requires
inspection and maintenance by
a service technician.
Contact your service representative for
maintenance.
Power Failure A job was interrupted by a
power failure or some other
reason.
The print or fax job may be incomplete. Press
[Job Status] to check whether any jobs are
unfinished.
To clear the messages, press the [FUNCTION
CLEAR] button twice.
Message Problem Description Corrective Action
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