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1-11-1, OSAKI, SHINAGAWA-KU, TOKYO, 141-8562, JAPAN

MULTIFUNCTIONAL DIGITAL SYSTEMS

Troubleshooting Guide

©2011 - 2013 TOSHIBA TEC CORPORATION All rights reserved

R110620K0904-TTEC

Ver04 F 2013-11

Table of Contents

Default Chapter1
- Troubleshooting Guide1
Preface3
- Table of Contents5
Chapter 1 TROUBLESHOOTING for the HARDWARE10
When this Screen Is Displayed10
Messages Displayed on the Touch Panel12
Clearing a Paper Misfeed15
- Locating a Paper Misfeed15
- Clearing a Paper Misfeed16
- Paper Misfeed in the Reversing Automatic Document Feeder (Lower)17
- Paper Misfeed in the Reversing Automatic Document Feeder (Upper)18
- Paper Misfeed in the Drawers19
- Paper Misfeed in the Drawer of the Tandem Large Capacity Feeder20
- Paper Misfeed in the Bypass Tray20
- Paper Misfeed in the External Large Capacity Feeder (Optional)21
- Paper Misfeed in the Finisher, Hole Punch Unit and Inserter (All Optional)22
- Paper Misfeed Inside of the Equipment27
- Clearing Paper Misfeeds Caused by a Wrong Paper Size Setting31
- Misfeed When Printing from the Fax34
Clearing a Staple Jam36
- Staple Jam in the Finisher MJ-1027 / Saddle Stitch Finisher MJ-102836
- Staple Jam in the Saddle Stitch Finisher MJ-102937
- Staple Jam in the Saddle Stitch Unit39
Replacing a Toner Cartridge42
- Replacing a "Near Empty" Toner Cartridge45
Refilling with Staples47
- Refilling Finisher MJ-1027 / Saddle Stitch Finisher MJ-1028 Staples47
- Refilling Saddle Stitch Finisher MJ-1029 Staples48
- Refilling Saddle Stitch Unit Staples50
Cleaning the Hole Punch Dust bin52
Chapter 2 TROUBLESHOOTING for COPYING53
Copying Problems54
Chapter 3 TROUBLESHOOTING for PRINTING58
Print Job Problems58
- Clearing Print Job Errors58
- Cannot Remember the Document Password for a Private Print Job59
- Printing a Document Including Many Graphics Takes Time59
Printer Driver Problems60
- Cannot Print (Port Setting Problems)60
- Cannot Print (SNMP Community Name Problems)60
- Command Line Options Not Processed60
- Retrieval of Printer Configuration Failed61
- Cannot Change Settings on the [Device Settings] Tab61
Network Connection Problems62
- Cannot Print with the Equipment (Network Connection Problems)62
- Cannot Print with SMB Print62
- Cannot Print Properly with Appletalk Print62
Client Problems63
- Checking the Client Status63
Hardware Problems64
- Print Jobs Not Output64
Chapter 4 Troubleshooting for Scanning65
Scanning Problems66
- Cannot E-Mail My Scans66
- Cannot Find the Data Saved in the Shared Folder66
- Cannot Perform Scanning from a PC with Office 201366
Chapter 5 TROUBLESHOOTING for E-Filing68
E-Filing Web Utility Problems68
- E-Filing Web Utility Terminates the Session68
- Numerous Sub Windows Repeatedly Appear68
- Displaying the Items in the Contents Frame Takes a Long Time68
- Error Messages69
Chapter 6 TROUBLESHOOTING for NETWORK CONNECTIONS72
Locating the Equipment in the Network72
- Cannot Locate the Equipment in the Network72
- Cannot Locate the Equipment with Local Discovery73
- Equipment Does Not Respond to Ping Command74
LDAP Search and Authentication Problems75
- Network Shutdown Occurs or Touch Panel Disabled after LDAP Search75
- LDAP Authentication Takes a Long Time75
Printing Problems (Network Related)76
- SMB Print in a Windows Operating System Environment76
- Raw TCP or LPR Print in a Windows Operating System Environment76
- IPP Print in a Windows Operating System Environment77
- Novell Print in a Netware Environment77
- Macintosh Environment78
- Unix/Linux Environment78
Network Fax (N/W-Fax) Driver Problems79
- N/W-Fax Driver Installation Error Messages79
- N/W-Fax Driver General Errors80
- Fax Transmission Cannot be Performed with a Cover Sheet81
Client Software Authentication Problems82
- Cannot Log in Using Client Software82
Chapter 7 CHECKING the EQUIPMENT STATUS with Topaccess84
Hardware Status Icons on Topaccess [Device] Tab84
Error Messages86
Error Codes88
- Error Codes on Print Jobs88
- Error Codes on Transmission and Reception89
- Error Codes on Scan Jobs91
Chapter 8 WHEN SOMETHING IS WRONG with the EQUIPMENT98
When You Think Something Is Wrong with the Equipment98
- General Operations98
- Originals and Paper99
Regular Maintenance100
Index101

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