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The power will not go on when I turn on the Drive.
A: Make sure your connections are secure.
My computer does not recognize the Drive.
A: Make sure all of your connections are secure. If using an add-on
card, make sure it is working properly and update the software/
firmware. Also, make sure you have the latest updates for your
operating system.
When I leave my computer idle for a while and come back, the
Drive won’t work properly.
A: The most likely cause is that your computer is going into Sleep
mode. The immediate solution is to restart your computer. To prevent
this problem from re-occurring, go into your Power Settings/Energy
Saver and set it to where it never goes into Sleep mode.
The Drive feels warm when powered on. Is this dangerous?
A: When in operation, the Drive may feel quite warm to the touch.
This is normal.
Troubleshooting
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