10-18 Satellite A210/Satellite Pro A210
Troubleshooting
Fingerprint Sensor
TOSHIBA support
If you require any additional help using your computer or if you are having
problems operating the computer, you may need to contact TOSHIBA for
additional technical assistance.
Before you call
Some problems you experience may be related to software or the operating
system, it is important to investigate other sources of assistance first. Before
contacting TOSHIBA, try the following:
■ Review troubleshooting sections in the documentation for software and
peripheral devices.
■ If a problem occurs when you are running software applications, consult
the software documentation for troubleshooting suggestions. Call the
software company’s technical support for assistance.
■ Consult the dealer you purchased your computer and/or software from.
They are your best sources for current information and support.
Problem Procedure
Reading of the
fingerprint was not
successful.
Please try again using the correct posture. Refer
to Using the Fingerprint in Chapter 4, Operating
Basics.
Try the recognition process again using another
enrolled finger.
The fingerprint cannot
be read due to injuries to
the finger.
Try the recognition process again using another
enrolled finger.
If fingerprints from all the enrolled fingers cannot
be read, please logon by using the keyboard to
input the password for the time being.
If problems persist, contact your dealer.
Fingerprint Power on
Security or Single Sign
On feature cannot be
enabled.
Please use TOSHIBA Password Utility to register
the User Password if it was not registered.
Fingerprint Power on
Security does not work
1. Make sure you have enroll finger in windows
account.
2. Set the User Password by using TOSHIBA
Password Utility and restart the system.
3. Make sure place a checkmark in Replace the
power-on and hard drive passwords with
the fingerprint reader on the Protector Suite
QL setting.
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