2 Troubleshooting
Procedures
Satellite L670/L675/ProL670 Series Maintenance Manual
[CONFIDENTIAL]
2-iii
determining which troubleshooting procedures to execute. Before performing any
troubleshooting procedures, verify the following:
z Ask the user if a password is registered, if it is, ask him or her to enter the password.
z Verify with the customer that Toshiba Windows7 is installed on the hard disk. Operating
systems that were not preinstalled by Toshiba can cause the computer to malfunction.
z Make sure all optional equipment is removed from the computer.
z Make sure the optical disk drive, if installed, is empty. If no ODD module is installed,
you should use an external ODD to run the diagnostics tests
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