Strata CT ACD Supervisor November 2001
7
Features
2
This chapter lists the features available on the ACD Supervisor telephone in alphabetical order
beginning on Page 13. These features can be performed on 10- or 20-button digital and electronic
telephones. Music and announcement devices can also be connected for use with your ACD system.
It is highly recommended that you have a telephone equipped with an LCD, because the LCD
displays important information about the ACD system and group.
The ACD Supervisor telephone features are:
♦
Agent/Queue Status
♦
Call Monitoring
♦
End of ACD Shift
♦
Night Transfer
♦
NT Lock
♦
Reset Queue Alarm
♦
Supervisor Auto Log In
♦
Transfer to ACD Group
The ACD Agent features assignable to the ACD Supervisor’s telephone are outlined in detail in the
Strata CT ACD Agent Guide.
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