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Toshiba Strata CTX Attendant Console User Manual

Toshiba Strata CTX Attendant Console
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STRATA
CIX
The Power of IP. The Reliability of Toshiba
IP Attendant Console
Quick Reference Guide
Effective July 1, 2017, all Telecom product ordering,
maintenance, warranty, and support obligations have
been transfered to Mitel Netwoks, Inc.
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Toshiba Strata CTX Attendant Console Specifications

General IconGeneral
TypeAttendant Console
CompatibilityToshiba Strata CTX Systems
DisplayLCD
Headset JackYes
SpeakerphoneYes
FeaturesCall Handling, Call Transfer
Programmable ButtonsYes
Connection TypeDigital
Power SupplySystem powered
Function KeysYes (For Feature Access)

Summary

Introduction

Answering Incoming Calls

Answering Incoming Calls

Describes how to answer an incoming call using keyboard or mouse.

Login Procedure

Login via Desktop or Start Menu

Details login procedure via desktop icon or Start menu.

Select User ID

Instructs to select the User ID.

Enter Password

Instructs to enter password and confirm.

Releasing Calls

Releasing Calls

Explains how to release an active call via keyboard, icon, or menu.

BLF/DSS Tab Usage

Dialing using BLF/DSS

Explains how to initiate a call using the BLF/DSS tab.

Selecting Entries in BLF/DSS

Details selecting and dialing from BLF/DSS lists.

Call Hold and Retrieve

Placing a Call on Hold

Describes how to place a call on hold using keyboard, icon, or menu.

Retrieving a Held Call

Explains how to retrieve a held call.

Retrieving Held Calls

Details retrieving a held call via keyboard, double-click, or menu.

Call Transfer Procedures

Blind Transfer

Explains how to perform a blind transfer.

Blind Transfer Steps

Step-by-step guide for blind transferring a call.

Supervised Transfer

Details the process for making a supervised transfer.

Supervised Transfer Steps

Procedure for supervised call transfer with announcement.

Setting Up Supervised Transfer

Instructions to set up a supervised transfer call.

Transfer to Voice Mail

Explains how to transfer a call to voicemail.

Voice Mail Transfer via Keyboard/Menu

Steps for transferring a call to voicemail via keyboard or menu.

Voice Mail Transfer via Icon

Procedure for transferring a call to voicemail using the icon.

Conference Calls

Creating a Conference Call

Explains how to initiate a conference call.

Three-Way Conference Steps

Steps to create a three-way conference call.

Adding Parties to Conference

Details adding another party to an existing conference.

Adding Party Procedure

Procedure for adding a party to a conference.

Splitting a Conference Call

Explains how to split a three-way conference.

Splitting Conference Steps

Steps to split a conference call.

Releasing Last Conference Party

Details releasing the last party from a conference.

Releasing Last Party

Instruction to release the last party from a conference.

Switching Between Call Parties

Explains switching between call parties.

Switching to Source Party

Procedure to switch to the source party.

Switching to Destination Party

Procedure to switch to the destination party.

Paging System

Paging via Primary Zone

Explains how to use the paging system.

Paging Announcement Steps

Steps for making a page announcement.

Door Phones

Calling Primary Door Phone

Describes how to call the primary door phone.

Unlocking a Door

Explains how to unlock a door using the icon.

Unlocking Multiple Doors

Details selecting and unlocking a specific door from a list.

Attendant Console Keys

Numeric Keypad Layout

Illustrates the layout of the numeric keypad.

Special Function Keys Layout

Shows the arrangement of special function keys.

Function and Volume Keys

Ringing Controls

Headset/External Speaker Ringing

Controls for turning headset/external speaker ringing on or off.

PC Internal Speaker Ringing

Controls for turning PC internal speaker ringing on or off.

Toolbar Functions

Call Handling Toolbar

Overview of the call handling toolbar icons.

Optional Tools Toolbar

Overview of optional tools available in the toolbar.

Call Park Operations

Parking a Call

Explains how to park a call using the Park icon.

Selecting Park Options

Details options for parking or retrieving calls.

Retrieving a Parked Call

Explains how to retrieve a parked call.

Retrieving Parked Calls

Steps for retrieving parked calls via the dialog box.

Status Management

Changing Console Status

Describes how to change Console, Overflow, or Night Mode status.

Changing Date and Time

Instructions for changing the system date and time.

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