3
、
Problem with losting/being stolen/being
washing a single headset or the charging case
Hello customer,
Thanks for your contact.We sincerely apologize for your inconvenience.
So sorry, our warranty does not cover this situation :water damage.Lost.Dam
age caused by human factors.
Hope below link could help you.
T10/T8 charge case/earcaps:http://www.tozostore.com/product-category/electro
nics/bluetooth-earbuds-parts/
T10 L ear bud
：
https://www.amazon.com/TOZO-T10-L-Charging-Bluetooth-Earb
uds/dp/B07RWGY26W/ref=sr_1_1?crid=SK0W633UBMYO&keywords=tozo+t10l&
qid=1574759124&sprefix=tozo+t10+l%2Caps%2C403&sr=8-1
T10 R ear bud
：
https://www.amazon.com/TOZO-T10-R-Charging-Bluetooth-Earb
uds/dp/B07RXS2YSL/ref=sr_1_2?keywords=tozo+t10+r&qid=1574759221&sr=8-
2
Thanks for your kind understanding.
Best regards
TOZO Customer Service
4
、
Headphones will fall off due to improper
size
Hello customer,
Thanks for your contact.We sincerely apologize for your inconvenience.
Could you please click below FQA link to watch more using skills video about the w
ireless Earbuds and try three different models of earcaps to confirm if which can fi
t:
http://www.tozostore.com/t10guide/
If they all could not fit,maybe you need mini earcaps.
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