Trainer TH100 - Frequently Asked Questions

12 EN
7 Frequently
asked
questions
My Bluetooth headphones do not switch
on.
The battery level is low. Charge the
headphones.

I cannot pair my Bluetooth headphones
with a mobile phone.
The Bluetooth is disabled. Enable the
Bluetooth feature on your mobile phone
and turn on the mobile phone before you
turn on the headphones.

Pairing does not work.
Make sure the headphones are in pairing
mode.
• Follow the steps described in this user
manual (see 'Charge and pair your
headphones' on page 5).
• Make sure that the LED light ashes
blue and white alternately before you
release
. Do not stop holding the
button if you see the blue LED only.

The mobile phone cannot nd the
headphones.
• The headphones may be connected
to a previously paired device. Turn off
the connected device or move it out
of range.
• Pairing may have been reset or the
headphones have been previously
paired with another device. Pair
the headphones with the mobile
phone again as described in the user
manual (see 'Charge and pair your
headphones' on page 5).

The other side cannot hear me on the
mobile phone.
The microphone is muted. Press
once
to enable the microphone.

My Bluetooth headphones are connected
to a Bluetooth stereo enabled mobile
phone, but music only plays on the mobile
phone speaker.
Refer to the user manual of your mobile
phone. Select to listen to music through
the headphones.

The audio quality is poor and crackling
noise can be heard.
The Bluetooth device is out of range.
Reduce the distance between your
headphones and Bluetooth device, or
remove obstacles between them.

The audio quality is poor when streaming
from the mobile phone is very slow, or
audio streaming does not work at all.
Make sure your mobile phone not only
supports (mono) HSP/HFP but also
supports A2DP (see 'Technical data' on
page 9).

I hear but cannot control music on my
Bluetooth device (e.g. play/pause/skip
forward/backward).
Make sure the Bluetooth audio source
supports AVRCP (see 'Technical data' on
page 9).

After using "Google Now", music starts
playing through the mobile phone
speaker instead of headphones, but
Bluetooth is still connected, what can I
do?
Press the Siri/Google now button again,
music will resume playing from the
headphones.
