Procedure
The electronic component being returned for repair should be
removed from the vehicle and returned to Traxxas, along with:
1. Full payment in the form of a credit card number (MasterCard, Visa
or Discover) or money order (including shipping and handling).
2. Completed Extended Lifetime Electronics Plan form.
Do not send the entire model, only the damaged component. The
package shipped to Traxxas should be insured to cover the value
of a new replacement. Traxxas cannot be responsible for items lost
in transit to Traxxas. Follow the guidelines in the section Preparing
Merchandise for Shipment elsewhere in this document.
International Customers - International orders must be paid
by credit card (MasterCard, Visa or Discover). Actual shipping
charges will apply and are usually higher than $5.00 U.S. If you
want to approve the shipping charges prior to your product being
returned, then please supply a valid e-mail address and request
approval of actual shipping charges on the form.
Obtaining Warranty & Repair Service
Call us first! Before you begin the process of obtaining warranty
or repair service, please call us at 1-888-TRAXXAS and speak with
one of our friendly and knowledgeable support technicians. Often
a product might appear defective, or to malfunction, only because
it is being used improperly or requires a simple adjustment. One
phone call to our experienced support staff just might get you
back running quickly and easily!
When you return a product to Traxxas, please provide the following:
• Proof of purchase indicating the date purchased
• Any applicable forms
• Any required payment
• Return address
• Daytime and evening phone numbers
• E-mail address
• Brief description of the problem
Follow the guidelines in the section Preparing Merchandise for
Shipment elsewhere in this document and return the item to
Traxxas. If the component is found to be defective, it will be
repaired or replaced at no charge and returned. Any needed
repairs that are not covered under warranty will be estimated on
an individual basis, prior to any work being done.
Preparing Merchandise for Shipment
Following these guidelines will help you save on shipping costs
and assist our service department in expediting your repair.
• Remove all batteries from the model including battery packs
and AA batteries.
• If the transmitter is being returned, remove the “AA” batteries.
• Clean the model before returning it to avoid additional
cleaning fees.
• Reassemble undamaged components to avoid additional
repair charges.
• Do not send batteries, chargers, instruction manuals, bodies
or any other accessories you use to run your model. This will
save shipping cost and prevent the possibility of those items
becoming lost. Traxxas shall not be liable for accessory items lost
during the repair process.
• If your model is equipped with Traxxas or aftermarket accessories
and has a replacement value higher than a stock new model,
consider removing the accessories prior to shipment. In case
of loss during transit from Traxxas to you, Traxxas can only be
responsible for the replacement cost of a new stock model.
• Ship your package insured for the new replacement value of the
product. Traxxas cannot be responsible for items lost in transit
from you to Traxxas.
• Package the product in the most efficient size box possible.
Loose product in oversize boxes can increase the risk of loss or
additional damage in route to Traxxas.
• If possible, avoid the use of foam packing peanuts. If peanuts must
be used, please place the item to be repaired in a sealed bag.
• Include all the documentation and forms required to repair the
model. Along with a brief description of the problem.
• Include a daytime and evening phone number or e-mail
address that the service department may use to contact you with
questions or estimates regarding the repair.
• Include a return shipping address. It is surprising how often this
is overlooked. We must have a physical address in order to return
your product. It must be a street address. We cannot ship to Post
Office boxes.
Ship Items, freight prepaid to:
Traxxas
Attn: Service Department
1100 Klein Road
Plano, Texas 75074-3721
Additional Non-Warranty Charges
Additional charges can result from the following.
• The product being returned for warranty service should be
cleaned of excess dirt and grime accumulations that would
hinder repair. Excessively dirty models with large amounts of
caked-on mud and oily grime may be subject to an additional
cleaning charge of $25.00(US) before repairs can proceed. Avoid
this potential charge by cleaning the model before returning it
for service.
• “Basket cases” of disassembled models returned for warranty
service may be subject to additional fees for reassembling
components not related to the warranty repair, if necessary to
allow the repaired product to be adequately tested. Standard
repair fees are currently $45.00/hour, billed in 15-minute
increments with a one-hour minimum. To avoid this charge do
not disassemble the model before returning it for service
Customer and dealer service hours are from
8:30am to 9:00pm central time 1-888-TRAXXAS.
E-mail support is available 24 hours a day
at support@Traxxas.com
Troubleshooting support, how-tos and technical information is
available anytime from our website at www.Traxxas.com.
Also available on the Traxxas website is the Traxxas
online community (message forum), which provides
a great, searchable reference for many topics.
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