TREBLAB X3 Pro - Powering On Problems; Charging Issues

I can't turn my
earbuds ON
My earbuds do
not charge
If the earbuds are ON but disconnected
from the device for longer than 5 minutes,
they will automatically turn OFF to save
power.
Please make sure the earbuds are
charged, if they're not, charge them and
try again.
Please check to see if there are any
protective stickers on the charging
contacts of either earbud. If there are,
remove them and try to charge the
earbuds once again.
Clean the charging pins in the charging
case and the contacts on the earbuds
with a slightly damp washcloth when
they are turned off (we recommend using
water or a specially designed cleaning
fluid sold for electronics).
Try charging the case with another USB
Type-C cable, power source, or adaptor
(if available).