TROUBLESHOOTING
Headphones
are not
turning on
SOLUTION
PROBLEM
Make sure the headphones are fully charged.
Charge for 4 hours, if necessary.
Long-press the POWER button again.
Make sure the headphones are fully charged.
Make sure the audio cable is correctly and firmly connected
to the headphones if you are using AUX mode.
Make sure the audio cable has been removed from the
headphones if you are using Bluetooth® connection.
Make sure the volume level is not set to a 0 level both in the
headphones and device.
Make sure that the distance between your device and the
headphones is less than 30 feet / 10 meters.
Make sure if your smart device has the Bluetooth® mode
turned ON, and is not plugged in with any kind of wired
connection.
Make sure the AUX cable is not plugged in.
Make sure the headphones are not paired with any other
device, as it can only pair with one device at a time.
Make sure that the distance between your device and the
headphones is less than 30 feet / 10 meters.
Make sure that your smart device has Bluetooth® mode
turned ON, and is not plugged in with any kind of wired
connection.
Restart your device and headphones. Remove the Z2 from
your device’s pairing list. Try to pair again.
Music is not
playing
Headphones
are not pairing
with my
Bluetooth®
device
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