Tria SRL - Troubleshooting

triabeauty.com 2322
YOUR QUESTION IT’S POSSIBLE THAT HOW TO TROUBLESHOOT
My Tria Age-Defying
Laser won’t turn on.
Your Tria Age-Defying
Laser is not activated.
Complete the one time activation
process. (see page 13)
Your Tria Age-Defying
Laser is locked.
Unlock your Tria Age-Defying Laser.
(see page 3)
My Tria Age-Defying
Laser won’t turn off.
You accidentally
released the power
button too quickly.
Hold down the power button for
1-2 seconds, then release.
The device fault
indicator (!) is lit.
Your Tria Age-Defying
Laser isn’t working
properly.
Turn your Tria Age-Defying Laser
off, then back on. If the indicator
remains lit, contact Tria Beauty
Customer Care.
TROUBLESHOOTING
Use this chart to help solve any problems that come up. If you still have problems, please
call Tria Beauty Customer Care at 877-321-8742.
YOUR QUESTION IT’S POSSIBLE THAT HOW TO TROUBLESHOOT
My Tria Age-Defying
Laser doesn’t charge
when I place it in the
charging cradle.
Your Tria Age-Defying
Laser isn’t connected
properly.
Check that the device is sitting
correctly in the charging cradle.
Then check that the cable is properly
connected at both ends and fully
plugged into the wall outlet.
(see page 13)
The outlet in your
home isn’t working.
Try a different outlet.
Your Tria Age-Defying
Laser isn’t sitting in
the charging cradle
properly.
Re-position your Tria Age-Defying
Laser in the charging cradle, making
sure it rests against the bottom of
the cradle. Check that the battery
indicator is flashing. (see page 13)
When I am using
my Tria Age-Defying
Laser the contact
light doesn’t glow
purple or stops
completely during
treatment.
Your Tria Age-Defying
Laser isn’t charged.
Charge your Tria Age-Defying Laser
by placing it in the charging cradle.
The laser treatment
tip isn’t making good
contact with your skin.
Make a slow, steady gliding motion
with good skin contact. (see page 17)
Your Tria Age-Defying
Laser isn’t working
properly.
Charge your Tria Age-Defying Laser
and restart your treatment session.
If the problem persists, contact Tria
Beauty Customer Care.