What to do in the event of an appliance
fault or breakdown:
Step 1: Always contact your installer or commissioning
engineer in the first instance, who must
thoroughly check all his work PRIOR to
requesting a service visit from Trianco.
Step 2: If your appliance has developed an in-guarantee
fault your installer should contact Trianco
for assistance.
What happens if may installer/engineer is
unavailable?
Step 3: Contact Trianco Direct. We will provide you with
the name and telephone number of our
Service
Agent. However, a charge may apply if
the fault is not covered by the appliance
guarantee (payment will be requested on site by
our independent Service Agent).
PLEASE NOTE:
Unauthorised invoices for attendance and repair work
carried out on this appliance by any third party will not be
accepted by Trianco.
A step by step guide to reporting a fault
with your appliance
A qualified field SERVICE ENGINEER is available to
attend a breakdown or manufacturing fault occurring
whilst the appliance is under guarantee.
No charge will be made for parts and/or labour
providing:
•
An appliance fault is found and the appliance has
been installed and commissioned within the past 12
months. Reasonable evidence of this must be
supplied on request.
A
charge will be made where:
•
Our Service Engineer finds no fault with the
appliance (see note below).
or
•
The cause of a breakdown is due to other parts of the
plumbing/heating system (including sub-standard or
incorrect fuel type), or with equipment not supplied
by Trianco.
or
•
The appliance is outside the manufacturer’s guarantee
period (see terms and conditions).
or
•
The appliance has not been correctly installed,
commissioned or serviced as recommended (see
commissioning, installation and service
instructions)
or
•
The breakdown occurs immediately following an
annual service visit. In this instance your appointed
Service
Agent must check all his work PRIOR to
requesting
Trianco to attend.
or
•
When a service engineer fails to find a fault with
the boiler
, or if other parts of your heating system,
other than the boiler, are faulty.
TRIANCO
CUSTOMER AFTER SALES SERVICE INFORMATION
SERVICE CENTRE AND TECHNICAL SUPPORT
Tel: 0114 257 2300 Fax: 0114 257 2338
Hours of business Monday to Thursday 8.30am - 4.45pm
Friday 8.30am - 2.30pm
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