14
Common Issues
We have been selling this product for several years and customers love it. So far, there are only
three (3) main issues that other customers have brought to our aenon. Please read below on
how you can avoid the same issues.
Swapping ps into a dierent burning pen
Some customers contact us aer bending a p to its breaking point because they want to t it
into another brand of wood burning pen. Although it may be possible to swap your ps into
another wood burning brand, it might take a lot of dexterity and precision bending to do so—
not to menon eort– and there’s no guarantee that they would work well if they eventually t.
The ps provided with your set performs best when used with the TRUArt brand but if you
already own another brand of wood burning pen and would like to use the TRUArt ps on your
old burning pen, it is strongly suggested that you create your own ps from scratch using Ni-
chrome wire. We may be able to help you acquire some if you would contact us through email.
There are many videos online that teach how to make your own pyrography ps from Nichrome
wire.
Sporadic heang
Although very rare (if ever), the p does not heat up properly (i.e. slow heat up at maximum
voltage seng). If this happens, check if the p is not broken or has a minute crack. Also check
that the p holders are screwed in ght on the p and that all power cables are connected
properly. Nothing should be loose.
If this sll does not x the problem, please contact us at hello@truart.co.
No heat
Very few have reported that the pen does not heat up. Please perform the checks previously
menoned and if it is sll the same, it might be that you received a defecve burning pen.
Please contact us at hello@truart.co as soon as possible about it.
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