True METRIX AIR - Messages; Error Code Explanations

51
Troubleshooting
1. Aer inserting test strip, meter does not turn on.
2. Aer applying sample, test does not start (meter does
not beep or begin testing).
For assistance, call 1-800-803-6025, available 24 hours a day, 7 days a week.
Reason Action
Test strip inserted upside
down or backwards
Remove test strip.
Re-insert correctly.
Test strip not fully
inserted
Remove test strip. Re-insert
test strip fully into meter.
Test strip error Repeat with new test strip.
Dead or no battery Replace battery.
Battery in backwards Battery positive (“+”) side
must face up.
Meter Error Call 1-800-803-6025, available
24 hours a day, 7 days a week.
Reason Action
Sample drop too small Repeat test with new test
strip and larger drop.
Sample applied aer two
minute shut-o
Repeat test with new test
strip. Apply sample within
2 minutes of inserting test
strip.
Problem with test strip Repeat with new test strip.
Problem with meter Call 1-800-803-6025, available
24 hours a day, 7 days a week.
TMX_AIR_OB_GutsENG_REA4NPD03r5.indd 51 6/4/15 10:48 AM