54
If error message still appears, any other error message appears, or
troubleshooting does not solve the problem, call 1-800-803-6025,
available 24 hours a day, 7 days a week.
Display Reason Action
Test Strip
Error, or very
high blood
glucose result
(higher than
600 mg/dL)
Retest with new test strip. If
error persists, call
1-800-803-6025, available 24
hours a day, 7 days a week.
If you have symptoms such
as fatigue, excess urination,
thirst, or blurry vision
follow your healthcare
professional’s advice for
high blood glucose.
Test Strip
Removed
During Test
Retest with new test
strip. Make sure result
is displayed before
removing test strip.
Communication
Error
Call 1-800-803-6025,
available 24 hours a
day, 7 days a week.
Low or
Dead
Battery
Low: About 50 tests can be
done before battery dies.
Dead: Battery Symbol
appears and beeps before
meter turns o.
TMX_AIR_OB_GutsENG_REA4NPD03r5.indd 54 6/4/15 10:48 AM