Before Working on a Truma…
Warranty Period and Registration:
Truma systems are covered through Truma’s Manufacturer Limited Warranty as defined at www.truma.net and the Truma
Terms & Conditions of sale.
Truma systems come with a 12 months (parts and labor) Limited Manufacturer Warranty and can be extended to 24 months
(parts and labor) upon Warranty Registration within 60 days of purchase.
Warranty Registration can be handled via the warranty post card enclosed in the manuals supplied with the Truma system, or
at www.truma.net.
Service and Warranty Claims:
Before working on a Truma system: All service and warranty related inquiries, including troubleshooting, involving Truma
systems must be directed to the Truma Service Department at: service@trumacorp.com or by calling 855-558-7862 ext. 1.
*** Please include the model and serial number of the Truma system in question with all inquiries.
If the Truma Service Representative is unable to support in finding a resolution to the issue, they will provide you a Warranty
Claim Number if the unit is within the Warranty Claim period and the following steps must be followed:
• Please send an order to orders@trumacorp.com referencing the warranty claim number. Truma will send you an order
confirmation.
• The Truma Service Representative will send you the Warranty Claim Form (WCF) and a Returned Material
Authorization (RMA) if parts need to be returned.
• Complete the Warranty Claim Form as per the instructions.
• The Warranty Claim Form is to be placed with the returned components.
• To ensure that the end user bought the Truma system at a certified Truma Service Partner within the warranty time frame,
a copy of the purchase receipt must be included with the returned components. If the Truma appliance was sold with the
RV, a copy of the first registration is required.
• All returned components are to be returned in their original packaging to avoid further damage.
• Returned components are to be shipped to the destination indicated on the RMA or as instructed by the Truma Service
Representative.
• The RMA is to be affixed to the outside of the packaging for all returns.
• If the Truma Claims process determines product is defective, reasonable shipping charges will be reimbursed.
Components need to be received within 45 days to allow for processing of the Warranty claim and issuance of credit.
• WCF will be evaluated by the Truma Service Department and disposition raised for credit.
Sales Return:
• If you have ordered the wrong product(s) or the wrong quantity and
you want to return it to Truma, please contact your Account Manager
or email info@trumacorp.com to ask for an RMA.
• All returned components are to be returned in their original packaging
to avoid further damage.
• Returns are subject to the Truma Terms and Conditions of sale.
• Returned components are to be shipped to the destination indicated
on the RMA or as instructed by the Truma Representative.
• The RMA is to be affixed to the outside of the packaging for all returns.
• Please use one RMA for each carton and place in a visible location.
• Please note that the returned products will only be accepted by Truma
if such returned item is in its original packaging, is a Product of a current product line and both packaging and product are
undamaged. Damaged packaging or product will get deducted to the credit note by the amount of additional labor and
spare parts costs to replace it. Any returned and accepted product will be subject to a re-stocking fee as outlined in the
Truma Terms and Conditions.
Label Example: Combi
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