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Cannot receive
incoming calls
1. Ensure your mobile phone is switched on
and connected to a network.
2. Make sure your SIM card is correctly installed.
3. Call restrictions may be prohibiting incom-
ing phone calls, so these settings must be
checked.
4. Poor areas of network coverage can prevent
incoming calls so check the network status of
your phone
Phone not
charging
1. Bad connections can hinder the phone
charging; make sure all contacts are correctly
connected.
2. Check to see whether the phone charging
slot or the charge itself is damaged. If so dis-
continue use. Replace battery or charger.
3. The phone cannot be charged in tempera-
ture below 10˚C or above 55˚C.
Does not dial
numbers
1. Conrm that once the number is inputted
using the keypad the green call button must
be pressed to dial the phone number.
2. Check the phone number entered is
correct.
3. Check reception coverage status of your
mobile phone.
4. Make sure the call restriction settings are
correct in order for you to dial outgoing calls.