2. My headset keeps shutting off on its own when no audio is playing.
• To conserve battery life, your headset will power off after no audio is played through it for 10
consecutive minutes. This is a fixed feature and cannot be adjusted.
• This feature helps to save battery life – if you forget to power the headset off for the night after
a long gaming session, you will only lose a few minutes of battery life, not a whole night’s worth.
• To easily avoid the Auto-Shutdown feature, you can keep some music playing in the background,
like the game’s soundtrack. The headset will detect the audio and will not engage the Auto-
Shutdown feature. Please note that mic input alone will not avoid the Auto-Shutdown feature.
If your headset keeps shutting off while audio is being played, please reach out to our support
team for assistance with troubleshooting.
3. I’ve set up my headset for use with my PC, but I cannot hear any audio through the headset.
• First, click on the Speaker icon in the bottom-right corner of the screen. What device name
shows up? If this device name is “Xbox Controller”, make sure the transmitter’s console switch is
set to USB, not Xbox. The headset should then show up properly within the settings.
• In addition, please make sure the headset is set as the default Input and Output device in the
settings for both the PC and the game that you're using the headset with.
If the transmitter is in the USB mode, and the headset is set as the default device in the settings
for both the computer and game themselves, but you still cannot hear the audio, please reach out
to our support team for assistance with troubleshooting.
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