TUSHY Ace - Troubleshooting

3736
Cleaning your TUSHY Ace
You should clean your TUSHY Ace as frequently as you clean your
toilet with a mild, neutral-PH cleaner.
Cleaning products we recommend include Simple Green,
Dr. Bronner’s or any soap that isn’t too harsh or caustic.
If you have any doubt, please send a photo of the label to
aceinstall@hellotushy.com, and we can confirm that it is a
good match!
Storage & Cleaning
Storing or moving your TUSHY Ace
To uninstall your TUSHY Ace, turn o your water valve, disconnect the
plug from power, disconnect your Flexible TUSHY Ace Hose, dis-
connect your Tank Adapter, and use the detach button to slide your
TUSHY Ace o of the Mounting Plate.
Drain your TUSHY Ace before storing or moving by locating the drain
plug on the bottom of the device. Using a flathead screwdriver, turn
the plug counter-clockwise a quarter turn to open the drain. The
plug will not remove completely. Drain into a toilet, tub or sink and
then tighten the plug before storing.
Drainage
Plug
Underside View
Troubleshooting
My TUSHY Ace
buttons don’t
seem to work.
Possible Causes:
1. TUSHY Ace not
plugged in.
2. No power to TUSHY
Ace.
3. There is power, but
the remote’s batteries
are dead.
4. Not activating Seat
Sensor.
Possible Solutions:
1. Make sure the
TUSHY Ace is
plugged in.
2. Check and reset the
GFCI outlet.
3. Replace the batter-
ies in the remote. Then
perform a soft reset
on the remote.
4. Adjust sitting posi-
tion to fully cover the
Seat Sensor.
The water is
too hot!
Possible Causes:
1. The temperature
setting is too high.
2. TUSHY Ace may
be connected to the
warm water supply.
Possible Solutions:
1. Adjust the
temperature setting
on the remote.
2. Connect the
TUSHY Ace to the
cold water supply.
TUSHY Ace
shuts o
during use.
Possible Causes:
1. Washing time ex-
ceeded the cycle time.
2. Power failure.
Possible Solutions:
1. Press the wash
button again to extend
the cycle time.
2. Check and reset the
GFCI outlet.
There is
leaking from
the TUSHY Ace
body or hose
connections.
Possible Causes:
1. The black rubber
gasket(s) are not
properly installed on
the hose or adapters.
2. The hose connection
is cross-threaded.
Possible Solutions:
1. Make sure that the
black gasket(s) are
properly installed on
both ends of the Flex-
ible TUSHY Ace Hose
and the Tank Adapter.
2. Unscrew the hose
and screw it back
on making sure it is