3938
straight and aligned
properly.
3. Remove all Teflon
tape from threads and
reinstall.
3. There is Teflon
tape on the threads.
The tank
adapter isn’t
the same size
as my toilet
connection
hose.
Possible Causes:
1. We bet you have
a unique plumbing
setup.
Possible Solutions:
1. Contact our TUSHY
Ace installation Poo-
rus at aceinstall@
hellotushy.com and
we’ll get you set up!
There’s no
access to
water next to
my toilet.
Possible Causes:
1. You have a
Flushometer or com-
mercial toilet.
2. You have a skirted
toilet.
3. You have a wall-
mounted toilet or a
unique plumbing
situation that doesn’t
allow you to connect
at the water valve at
the wall.
Possible Solutions:
1. You can connect
your TUSHY to your
sink’s water sup-
ply. If you want to
start a Flushometer
installation, visit our
Flushometer page
at hellotushy.com/
aceflushometer for an
instruction video and a
parts kit you will need.
2. Go to hellotushy.
com/aceskirted for
tips on how to connect
these toilets with the
valve adapter.
3. Contact our TUSHY
Ace install Poo-rus at
aceinstall@
hellotushy.com and
we’ll get you set up!
Still not getting the Ace experience?
Drop us an email at aceinstall@hellotushy.com—we won't stop
until your butt is beaming.
One Year Limited Warranty
1. TUSHY warrants this product to be free from defects in materials
and workmanship under conditions of normal use for a period of
one (1) year from the date of purchase. This warranty is extended
only to the original purchaser and is not transferable if the original
purchaser sells or otherwise transfers the product. TUSHY may
require proof of purchase to determine whether a claim falls within
the warranty period.
2. To report any product issues and to open a claim under the
warranty, contact TUSHY at warranty@hellotushy.com. TUSHY will
reach out to you to attempt to help resolve the issue.
3. If a defect covered by this warranty arises, TUSHY’s obligations
under this warranty are limited to repair or replacement, at TUSHY's
option, provided that such products were used in accordance with
the instructions. Replacement may be of the same or similar product
at TUSHY’s discretion and based on availability. TUSHY reserves the
right to inspect the product to confirm that the issue is covered by
this warranty.
4. TUSHY is not responsible for the cost of return shipping of this
product.
5. This warranty does NOT apply to:
Damage or loss that occurs during shipment.
Damage, loss, or injury resulting from negligent or improper use or
the user's failure to follow instructions and safety warnings.
Damage or loss resulting from modification of the product.
Damage or loss resulting from normal “wear and tear” of the
product.
Damage based on claims of personal injury or property damage,
including, but not limited to, claimed damages that are incidental, or
consequential in nature.
6. THIS WRITTEN WARRANTY IS THE ONLY WARRANTY MADE
BY TUSHY. REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS
WARRANTY SHALL BE THE EXCLUSIVE REMEDY AVAILABLE TO THE
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