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Twin-Star International 18EF031GRA - User Manual

Twin-Star International 18EF031GRA
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www.tsicustomerservice.comA148R1
1
Twin-Star International, Inc; Delray Beach, FL 33445
Made in China • Printed in China • Fabricado en China • Impreso en China • Fabriqué en China • Imprimé en Chine
www.tsicustomerservice.com
1-866-661-1218
MODELS :
18EF031GRA, 18EF031SRA, 23EF031GRA, 23EF031SRA,
25EF031GRA, 25EF031SRA, 26EF031GRA, 28EF031GRA,
28EF031SRA, 32EF031GRA, 33EF031GRA, 33EF031SRA

Table of Contents

Questions and Answers

  • K
    Karen DavidsonAug 11, 2025
    What to do if Twin-Star International 18EF031GRA display shows “ ”?
    • A
      Ann PerezAug 12, 2025
      If the Twin-Star International Indoor Fireplace displays “ ”: * Check if the thermostat sensor is broken or disconnected. Unplug the fireplace, remove the back panel and ensure the thermostat is plugged into the main circuit board. If that doesn't work, contact customer service for a replacement. * Also, the manual reset overheat protection might have triggered. Inspect the heater to ensure air inlets and outlets are not blocked. Unplug it for 30 minutes to cool down, then replug and monitor. If overheating continues, stop using the heater and contact customer service.
  • A
    alexamillerAug 21, 2025
    What to do if the Twin-Star International Indoor Fireplace display shows a blank screen?
    • F
      francisco78Aug 21, 2025
      If your Twin-Star International Indoor Fireplace displays a blank message, it could be due to a few reasons. First, the thermostat sensor might be broken or disconnected. Try unplugging the fireplace, removing the back panel, and ensuring the thermostat is properly plugged into the main circuit board. If that doesn't work, or if overheating is suspected, inspect the heater to ensure that the air inlets and outlets are not blocked. Unplug the heater for 30 minutes to let it cool down, then plug it back in and monitor it. If the problem continues, it is recommended to contact customer service.
  • P
    Paula Singleton DVMAug 30, 2025
    Why is my Twin-Star International Indoor Fireplace heater not blowing warm air?
    • N
      Nicholas PaceAug 30, 2025
      If your Twin-Star International Indoor Fireplace heater isn't blowing warm air, first, adjust the temperature settings to ensure the thermostat is set higher than the current room temperature. Also, the fireplace might be in a cool-down cycle, which is normal operation. During this cycle, the fan will continue to run for several minutes blowing cool air before shutting down completely. The duration of this cycle varies based on the temperature.

Twin-Star International 18EF031GRA Specifications

General IconGeneral
BrandTwin-Star International
Model18EF031GRA
CategoryIndoor Fireplace
LanguageEnglish

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