Twin-Star International 18EF031GRP User Manual (English)

Questions and Answers:

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Thomas HuntAug 5, 2025
Why is my Twin-Star International 18EF031GRP Indoor Fireplace remote control not working?
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  Kimberly RiveraAug 5, 2025
  If your Twin-Star International Indoor Fireplace remote control isn't working, try the following: * First, replace the remote batteries. * Second, operate the remote at a slow, measured pace, pressing the buttons with an even motion and gentle pressure. Avoid rapidly pressing buttons, as this may cause a malfunction. * Third, ensure you are within 20 feet of the front of the appliance and pointing the remote at the control panel.
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Kimberly GonzalezAug 10, 2025
Why is my Twin-Star International Indoor Fireplace heater not blowing warm air?
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  stephaniebryantAug 10, 2025
  If your Twin-Star International Indoor Fireplace heater isn't blowing warm air, the thermostat setting might be preventing the heater from turning on. Adjust the temperature settings to ensure the thermostat is set higher than the current room temperature.
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mcintoshjuanAug 15, 2025
What to do if flame effect works but heater function does not and the emberbed flashes when the heater button is pressed on my Twin-Star International Indoor Fireplace?
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  John PorterAug 15, 2025
  If the flame effect of your Twin-Star International Indoor Fireplace works, but the heater function doesn't, and the ember bed flashes when you press the heater button, the heater might be disabled. To re-enable it, press and hold the POWER button on the control panel for 10 seconds while the power is on. The ember bed lights will flash multiple times once it's re-enabled.
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Oscar DunnAug 19, 2025
How to fix no power and logs do not glow on my Twin-Star International Indoor Fireplace?
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  Kelsey WatersAug 20, 2025
  If your Twin-Star International Indoor Fireplace has no power and the logs do not glow, ensure the unit is plugged into a standard 120V outlet and that the power is set to the “ON” position. Try pressing the power button several times.