Twin-Star International 33EF023GRA User Manual

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www.tsicustomerservice.comREV-1

1

Twin-Star International, Inc; Delray Beach, FL 33445

Made in China • Printed in China • Fabricado en China • Impreso en China • Fabriqué en China • Imprimé en Chine

www.tsicustomerservice.com

MODELS/ MODELOS/ MODÈLES :

18EF023GRA, 18EF023SRA, 23EF023GRA, 23EF023SRA,

25EF023GRA, 26EF023GRA, 28EF023GRA, 28EF023SRA,

32EF023GRA, 33EF023GRA, 33EF023SRA

Français P.18

Español P.10

For service questions, contact Classic Flame via www.classiclflame.com.

For sales inquiries, contact Sylvane at 1-800-934-9194.

Questions and Answers:

B
Barry WilliamsAug 15, 2025
Why is my Twin-Star International 33EF023GRA remote control not working?
- A
  Alyssa WhiteAug 15, 2025
  If your Twin-Star International Indoor Fireplace remote control isn't working, first replace the batteries. Then, operate the remote transmitter slowly and deliberately, pressing the buttons with a gentle, even motion. Avoid pressing buttons rapidly, as this can cause the transmitter to malfunction.
R
Rachel NormanAug 18, 2025
What to do if my Twin-Star International 33EF023GRA Indoor Fireplace display shows 'E3'?
- W
  Walter HumphreyAug 18, 2025
  If the display on your Twin-Star International Indoor Fireplace shows 'E3', it means the manual reset overheat protection has been triggered. Inspect the heater to ensure that the air inlets and outlets are not blocked, as this can cause overheating. Unplug the heater for 5 minutes to allow it to cool down. Then, plug it back in and monitor it for any signs of overheating. If the problem persists, stop using the heater and contact customer service.

Twin-Star International 33EF023GRA Specifications

General

Brand	Twin-Star International
Model	33EF023GRA
Category	Indoor Fireplace
Language	English

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