the speaker you’ll need to go through the app setup again before you can connect to Wi-
Fi or use Alexa.
9. Once the reset completes, turn your speaker on and use the BLAST & MEGABLAST
app to set it up.
Creating a Diagnostic File
If your speaker continues to be unresponsive after the reset or has other issues in general, please
use the following steps to create a Diagnostic File.
1. Open the BLAST MEGABLAST Diagnostic Tool.
2. Connect your speaker to the computer using the USB cable that came with your speaker.
NOTE: It’s important that you use the included cable as it supports data transfers. If you
need a replacement cable please contact Customer Care.
3. Your speaker should automatically turn on after being connected to your computer. If it
doesn’t, turn it on now. If the utility doesn’t recognize your speaker, click Refresh Data
in the upper left corner of the tool.
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