17
Audio issues Possible solutions
There’s a lot of
noise or static on
the line
Check for interference from appliances (microwave
ovens, TVs, etc.) or wireless devices (baby monitors,
WiFi equipment, etc.). Move the handset or base away
from the interference source.
If you use a telecoil hearing aid, turn on T-coil mode
(see p. 7).
If you have any service that uses the phone line, add a
DSL or telephone line filter (see p. 18).
Caller ID problems Possible solutions
No handsets display
Caller ID information.
Let calls ring twice before answering.
Make sure your Caller ID service is active.
Caller ID displays briefly
and then clears.
You may have to change the line mode.
Contact Customer Service for instructions.
Multi-handset problems Possible solutions
I can’t transfer calls.
Reset the handset (see p. 18).
Two handsets can’t talk to a caller.
See if any handset is in Privacy Mode.
A handset says
Unavailable
.
Move the handset closer to the base.
See if any handset is in Privacy Mode.
I can’t register a new handset.
Reset the handset (see p. 18).
See if you have 12 registered handsets.
Answering system problems Possible solutions
The answering system does
not work.
Make sure the answering system is on.
Make sure the base is plugged in.
The system won't record
messages.
See if
Record Time
is set to
Announce Only
.
Delete messages (memory may be full).
A handset can't access the
answering system.
See if another handset is using the system.
Make sure the phone is in standby.
My outgoing message is gone.
If there was a power failure, re-record
your personal outgoing message.
I can’t hear the base speaker.
Make sure call screening is turned on.
Change the base speaker volume.
Messages are incomplete.
Increase the
Record Time
.
Delete messages (memory may be full).
The system keeps recording
when I answer on an
extension.
You may have to change the line
mode. Contact Customer Service for
instructions.
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