Name: Unify OpenStage 20 E
Brand: Unify
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Team functions

To increase the efficiency of telephony, your service personnel can configure va-

rious Team functions such as pickup groups, hunt groups, and call distribution

groups.

Important Notes3
Symbols3
Software Update4
Care and Cleaning Instructions4
Online Documentation4
Installation Location Information4
Table of Contents5
Contents9
General Information10
About this Manual10
Service11
Intended Use11
Telephone Type11
Speakerphone Quality and Display Legibility11
Single-Line Telephone/Multi-Line Telephone11
Team Functions12
Icons Used in the Manual13
Displays for Describing Operation13
Selected Action13
Action Not Selected14
Getting to Know Your Openscape Desk Phone CP400T15
Assembling and Installing the Phone15
Shipment15
Connecting the Phone15
Assembly15
The User Interface of Your Phone16
Ports on the Underside of the Phone17
Key Module18
Openscape Key Module 40018
Power Supply18
Keys and Controls19
Softkeys19
Audio Controls19
Mode Keys19
Navigator20
Programmable Keys21
Dial Pad22
Operating Your Openscape Desk Phone CP400T23
Navigating in Menus23
Display24
Idle Mode24
Idle Menu24
Main Menu25
Cancel25
Program/Service Menu26
Call Forwarding27
Telephony Interface28
Telephony View28
When Conducting a Call28
Telephony Dialogs29
Mailbox31
Messages31
Voicemail32
Caller List33
Call Preparation34
Call Pop-Up35
Audio Accessories35
Basic Functions37
Answering a Call37
Answering a Call Via the Handset37
Answering a Call Via the Loudspeaker (Speakerphone Mode)38
Accepting a Call Via the Headset38
Switching to Speakerphone Mode39
Switching to the Handset39
Open Listening During a Call39
Making Calls40
Off-Hook Dialing40
On-Hook Dialing40
Dialing with the Headset Connected41
Dialing with DDS Keys41
Calling Back a Missed Call41
Redialing a Number41
Ending a Call42
Rejecting Calls42
Turning the Microphone on and off42
Calling a Second Party (Consult)43
Switching to the Held Party (Alternating)43
Transferring a Call43
Call Forwarding44
Using Variable Call Forwarding44
Using Call Forwarding no Reply (CFNR)45
Call Forwarding in the Carrier Network and Forwarding Multiple Subscriber Numbers (MSN) (Not for U.S.)46
Using Callback47
Storing a Callback47
Accepting a Callback47
Enhanced Phone Functions48
Answering Calls48
Accepting a Call with the Headset48
Accepting a Specific Call for Your Colleague48
Using the Speakerphone48
Switching the Microphone On/Off49
Answering Calls from the Entrance Telephone50
And Opening the Door50
Accepting a Call from an Answering Machine51
Making Calls52
En-Bloc Sending/Correcting Numbers52
Using the Caller List53
Dialing a Number from the Internal Directory54
Using the LDAP Directory55
Making Calls Using System Speed-Dial Numbers57
Dialing with Speed-Dial Keys57
Talking to Your Colleague with a Speaker Call58
Talking to Your Colleague with Discreet Calling59
Automatic Connection Setup (Hotline)59
Reserving a Trunk59
Assigning a Station Number (Not for U.S.)60
Associated Dialing/Dialing Aid60
During a Call61
Using Call Waiting (Second Call)61
Preventing and Allowing Call Waiting (Automatic Camp-On)62
Turning the Call Waiting Tone on and off62
Saving a Number62
Parking a Call63
Holding External Calls64
Conducting a Conference65
Activating Tone Dialing/Dtmf Suffix-Dialing66
Recording a Call67
Transferring a Call after a Speaker Call Announcement in a Group67
Send Trunk Flash68
If You Cannot Reach a Destination68
Call Waiting (Camp-On)68
Busy Override - Joining a Call in Progress68
Using Night Answer69
Programming a Function Key70
Configuring Function Keys70
Overview of Functions71
Programming a Procedure Key73
Configuring Repdial Keys74
Deleting Function Key Programming75
Displaying and Assigning Call Charges76
Displaying Call Charges (Not for U.S.)76
Displaying Call Charges for Another Telephone (Not for U.S.)77
Dialing with Call Charge Assignment78
Privacy/Security79
Turning Ringer Cutoff on and off79
Activating/Deactivating "Do Not Disturb79
Caller ID Suppression80
Silent Monitor80
Monitoring a Room81
Trace Call: Identifying Anonymous Callers (Not for U.S.)81
Locking the Telephone to Prevent Unauthorized Use82
Locking Another Telephone to Prevent Unauthorized Use83
Saving Your PIN83
More Functions/Services84
Appointments Function84
Saving Appointments84
Using Timed Reminders85
Sending a Message85
Creating and Sending a Message85
Viewing and Editing Incoming Messages86
Leaving an Advisory Message87
Deleting Advisory Messages87
Displaying the Number of Waiting Calls/Overload Display88
Using Another Telephone Like Your Own for a Call88
Changing a Number (after Exchanging/ Moving/Relocating a Phone)89
Fax Details and Message on Answering Machine90
Resetting Services and Functions (System-Wide Cancellation for a Telephone)90
Activating Functions for Another Telephone91
Using System Functions from Outside DISA (Direct Inward System Access)92
Using Functions in ISDN Via Code Dialing (Keypad Dialing)93
Controlling Connected Computers/Programs/Telephone Data Service94
Controlling Relays (Only for Openscape Business)95
Sensors (Openscape Business X3/X5 Only)95
Paging Persons (Not for USA)95
Making Calls in the Team/Executive/Secretary Configuration96
Lines96
Line Utilization96
Line Seizure96
Trunk Keys97
Answering Calls with the Trunk Keys97
Dialing with Trunk Keys97
Placing a Call on Hold on a Trunk Key and Retrieving the Held Call98
Making Calls on Multiple Lines Alternately98
MULAP Conference Release98
Direct Station Selection Key99
Using DSS Keys to Answer Calls99
Calling a Team Member Directly99
Transferring a Call in Progress99
Accepting a Call for Another Team Member100
Forwarding Calls on Trunks100
Transferring Calls Directly to the Executive Phone102
Using Team Functions103
Activating/Deactivating a Group Call103
Accepting a Call for Another Member of Your Team105
Ringing Group105
Uniform Call Distribution (UCD)106
Special Functions in the Network Environment108
Leaving Hunt Group/Group Call108
Setting up "Follow Me" Call Forwarding109
Using Night Answer110
Ringing Group111
Controlling Relays112
Opening a Door113
Individual Phone Configuration114
Adjusting Display Settings114
Adjusting the Display to a Comfortable Reading Angle114
Illuminated Display114
Setting Contrast114
Adjusting Audio Settings115
Adjusting the Attention Ring Volume116
Adjusting the Speakerphone to the Room Acoustics116
Activating/Deactivating the Ringer116
Language for System Functions116
Testing the Phone117
Phone Functions, Testing117
Checking the Key Assignment117
Fixing Problems118
Responding to Error Messages on the Screen118
Contact Partner in the Case of Problems119
Repair and Recycling Concept, Extending Performance Capability120
Recycling and Disposal of Equipment in the Openscape Desk Phone Family120
Extending Performance Capability121
Troubleshooting122
Caring for Your Telephone122
Index123
Overview of Functions and Codes127
Display Icons130

Unify OpenStage 20 E User & Administator Guide

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Brand	Unify
Model	OpenStage 20 E
Category	IP Phone
Language	English