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Assistive listening devices
Listening in public places
Telecoils pick up electromagnetic energy and
convert it into sound. Your hearing aid’s telecoil
option can help you listen in public places
equipped with telecoil compatible assistive
listening devices such as a loop system.
Whenyou see this symbol, it means
that there is a loop system installed;
this loop system is compatible with
your hearing aid. Please contact your hearing
healthcare professional for more information on
loop systems.
Cause Possible remedy
No sound
Not turned on Turn on
Low/dead battery Replace battery
Poor battery contact Consult your hearing
healthcare professional
Battery upside down Insert battery plus (+) side
up
Custom shells/domes
blocked with ear wax
Clean custom shells/
domes. See “Cleaning
your hearing aids.” Consult
your hearing healthcare
professional
Plugged microphone
shield
Consult your hearing
healthcare professional
Troubleshooting guide
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