6564
Most probable cause Remedy
During a phone call the other party reports difficulties
hearing me
uDirect 2 microphone
openings may be
covered
Make sure the microphone
openings are not covered by
part of your body, clothing or
dirt and debris
uDirect 2 may not be
worn correctly
Do not turn uDirect 2 sideways
and make sure the neckloop
plugs point towards your
mouth as you speak
uDirect 2 may rub
against clothing
Reduce movement while you
speak, or consider using the
external microphone (optional)
The surrounding noise
may be too loud
Although uDirect 2 features
noise reduction technologies,
very noisy environments
should be avoided.
Suggest to your callers that
they increase the phone
volume
uDirect 2 is unresponsive or does not show any indicator
when switching ON
uDirect 2 may be
completely discharged
Charge your uDirect 2 for at
least 1 hour
Most probable cause Remedy
The phone is ringing, the audio indicator is solid blue but
there is no ringing signal through the hearing aids
uDirect 2 is out of range
of the hearing aids
Wear uDirect 2 correctly around
your neck with both neckloop
plugs firmly plugged in
Phone is set to vibrate Enable ring tone on phone
If you are already on
a phone call, then a
second call cannot be
recognized
Hang up the first phone call,
then accept the second call
My phone rings but the name of the caller is not being
spoken by uDirect 2
The caller identification
feature is not available
or not enabled on your
phone
Please refer to the phone’s user
guide to check the availability
of this feature
Two phones are
connected to your
uDirect 2
If two phones are connected,
caller identification is only
available on the phone that
was last paired to uDirect 2
Caller identification
may be switched off
Please ask your hearing
healthcare professional to
enable caller identification on
your uDirect 2
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