If your heater fails to operate, please follow these procedures prior to contacting Customer Service.
CAUTION: Please do not attempt to open or repair the heater yourself. Doing so may void the
warranty and could cause damage or personal injury.
TROUBLESHOOTING
Problem Cause Solution
The heater does not
operate or has shut
off unexpectedly.
The room is not hot
enough.
There is no power going
to the appliance.
Ensure the heater is plugged in and
the electrical outlet is working.
Set the desired temperature higher
than the current temperature to
restart the heater.
It is normal for the heater to turn off.
The heater will restart once the room
temperature falls below the set
temperature.
Check that the heater is in an
upright position.
Check for any obstructions. If you
find an obstruction, turn the heater
off, unplug the heater and wait at
least 10 minutes for it to cool down.
Carefully remove the obstruction.
Plug the heater in and restart it as
described in the OPERATING
INSTRUCTIONS section. If the
heater does not restart, unplug the
heater and have it checked by an
authorized service centre.
One of the safety
protection devices has
been activated.
The set temperature is
lower than the current
room temperature.
The room temperature
has reached the
temperature set on the
thermostat.
The window is open. Close the window.
The room is too large.
The set temperature or
power setting is too ow.
Increase the desired temperature
setting or increase the power
setting.
Use more portable heaters or
choose one with a larger capacity.
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