Guarantee
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User Guide
Keep for future reference
All VADO products come with a 2 year guarantee as standard. Within this guarantee period
VADO will provide replacement parts and any labour [SEE NOTE 1] needed to complete the
product repair.
This standard guarantee may be extended by registering your product to give up to a 15 year
guarantee period. Once registered:
VADO chromed brassware and stainless steel products have a 15 year guarantee
(2 years parts and labour plus 13 years parts only).
VADO Sensori SmartTouch and SmartDial products have a 5 year guarantee
(parts and labour).
VADO Identity and i-tech products have a 5 year guarantee (2 year parts and labour plus 3
years parts only).
All other VADO products have a 3 year guarantee (2 years parts and labour plus 1 year parts only)
[SEE NOTE 2].
Guarantee Conditions
Our products are guaranteed against manufacturing defects from the date of purchase until
the expiry of the relevant guarantee period shown above.
The guarantee is only valid if:
•The product has been installed, used and maintained in accordance with VADO’s
instructions and subjected to normal use only.
•The defect is not due to use of an unsuitable or inadequate water or power supply.
•The defect is not due to accident, misuse, neglect or incorrect/inappropriate repair (other
than by VADO or VADO authorised agents) or damage caused by foreign objects
or substances.
•The extended guarantee is only available if you have completed the Guarantee
Registration Process.
This can be done via the VADO website or via phone to our aftersales team.
Registration must be completed within 6 months from date of purchase.
Under the extended guarantee period VADO will, at its option, offer to supply any
replacement product (or component part) assessed to be defective [SEE NOTE 3].
The guarantee (whether standard or extended) is non-transferable to any subsequent owner.
All claims under the guarantee should be notified in the first instance to our Aftersales
department, contact details below, this must be done no later than the last day of the
relevant guarantee period.
All claims must be accompanied by proof of purchase (sales receipt or delivery note) from
an official VADO dealer.
The guarantee does not extend to any consequential loss or damage.
After repair or replacement, the relevant guarantee period will be calculated from the
original date of purchase.
VADO operates a policy of continuous product development and therefore reserves the right
to change the product, packaging and documentation specifications without notice. E&OE.
NOTES:
[1] Labour via our engineer network is only available in the UK. Attendance by a VADO
engineer or sub-contract engineer will be under our standard terms and conditions.
[2] VADO spare parts and shower hoses are under a parts only guarantee.
[3] VADO reserves the right to charge in advance for a product (or replacement part)
pending collection and investigation (at VADO expense) to confirm a defect is due to a
manufacturing issue.
If a defect is found the charge will be refunded or cancelled.
This guarantee is in addition to and does not affect your statutory rights as a consumer.
Tel: 01934 745163
Email: aftersales@vado.com
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