TECHNICAL ASSISTANCE
When trouble is reported, verify there are no broken connections to the unit.
Assistance in troubleshooting is available from the factory. When calling, you
should have a VOM and a lineman's test set available and be calling from the job
site. Call (540) 563-2000 and ask for Technical Support, or call (540) 767-1555 for
Valcom 24-hour Faxback System or visit our website at http://www.valcom.com.
Valcom equipment is not field repairable. Valcom, Inc. maintains service facilities in
Roanoke, VA. Should repairs be necessary, attach a tag to the unit clearly stating
your company name, address, phone number, contact person, and the nature of the
problem. Send the unit to:
Valcom, Inc.
Repair and Return Dept.
5614 Hollins Road
Roanoke, VA 24019-5056
VALCOM LIMITED WARRANTY
Valcom, Inc. warrants its products to be free from defects in materials and workmanship under conditions of
normal use and service for a period of one year from the date of shipment. The obligation under this warranty
shall be limited to the replacement, repair or refund of any such defective device within the warranty period,
provided that:
1. inspection by Valcom, Inc. indicates the validity of the claim,
2. the defect is not the result of damage, misuse, or negligence after the original
shipment,
3. the product has not been altered in any way or repaired by others and that
factory sealed units are unopened (A service charge plus parts and labor will
be applied to units defaced or physically damaged),
4. freight charges for the return of products to Valcom are prepaid,
5. all units 'out of warranty' are subject to a service charge. The service charge will
cover minor repairs (Major repairs will be subject to additional charges for parts
and labor).
This warranty is in lieu of and excludes all other warranties, expressed or implied, and in no event
shall Valcom, Inc. be liable for any anticipated profits, consequential damages, loss of time or other
losses incurred by the buyer in connection with the purchase, operation, or use of the product.
This warranty specifically excludes damage incurred in shipment. In the event a product is received in
damaged condition, the carrier should be notified immediately. Claims for such damage should be filed with
the carrier involved in accordance with the F.O.B. point.
Headquarters: In Canada:
Valcom, Inc. CMX Corporation
5614 Hollins Road 35 Van Kirk Drive #11 and 12
Roanoke, VA 24019-5056 Brampton, Ontario L7A1A5
Phone: (540) 563-2000 Phone: (905) 456-1072
FAX: (540) 362-9800 FAX: (905) 456-2269
INSTALLATION INSTRUCTIONS FOR
TALKBACK PENDANT SPEAKERS
MODEL NO. V-1019B
Issue 1 947022
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