Obtaining a Return Authorization Number
Maintenance and Repair
RapidVac™ Smoke Evacuator User’s Guide 7-3
Obtaining a Return Authorization Number
Before you return the smoke evacuator, call the Valleylab Customer Service
Department (1-800-255-8522) for a Return Authorization Number or call your
Valleylab Representative for assistance.
Have the following information ready when you call:
• Hospital/clinic name/customer number
• Telephone number
• Department/address, city, state, and zip code
• Model number
• Serial number
• Description of the problem
Returning the Smoke Evacuator for Service
Follow this procedure when returning the smoke evacuator for service. Service
center information is provided below.
1. Remove the filter and any attached tubing and fluid container.
2. Clean the smoke evacuator thoroughly. Follow the procedures approved by
your institution or use a validated infection control procedure.
3. Attach a tag to the smoke evacuator that includes the Return Authorization
Number and the information listed above (i.e., hospital, phone number, etc.).
4. Be sure the smoke evacuator is completely dry. Then, package the smoke
evacuator in its original shipping container, if available.
5. When you receive the Return Authorization Number, ship the smoke
evacuator prepaid according to Valleylab's instructions.
Service Centers
For a complete list of service centers worldwide, please refer to the Valleylab
website:
http://www.valleylab.com/valleylab/international/service-world.html
Notice
For repairs, return the smoke evacuator to Valleylab.
Warning
The ULPA filter captures potentially hazardous particles. Handle used filters as
you would any biohazardous material. Dispose of filters with other operative
waste materials according to the procedures for your institution.
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