20
Frequently asked questions
Question Answer
When I start my fi replace,
the fl ame is blue or
transparent, is this normal?
This is normal, your fl ame will take on a more yellow/orange appearance
as the fi replace heats up.
When I start my fi replace,
the fl ame is dirty or black, is
this normal?
No. This is possibly caused by a blocked opening in the burner which can
be cleaned by vacuuming it. See page 13 to page 15 for cleaning
instructions, and call your dealer if the problem persists after cleaning.
After running for some
time, my fi replace has
soot gathering on the
logs, panels, or roof, it this
normal?
Minor amount of soot developing on logs is common, but soot that builds
up, falls off , and accumulates indicates the burner needs adjustment,
or the logs may have been installed incorrectly. Contact your dealer for
remedies to excessive sooting.
Where can I purchase parts
for my fi replace?
Any of our Valor dealers are able to order parts or provide fi eld service.
Please contact your dealer - see page 3 - or visit valorfi replaces.com/
contact for a list of dealers near you.
Who can service my
fi replace?
We recommend having your fi replace serviced before initial use, and at
least once every year by a qualifi ed service technician. Contact our dealer,
quoting the model and serial numbers, if possible. These numbers can
be found on the fi replace information card attached to the fi replace - see
page 7.
Why does my pilot light go
out when I leave the house
for extended periods of
time?
Your fi replace has a built-in safety shutoff . If the fl ame height does not
adjust for 7 days, the fi replace will automatically turn the pilot off , and
would need to be turned on again using either the handset or wall switch.
Why doesn't the fi replace
turn down when it goes
above the temperature I've
set?
Rather than constantly turning your fi replace up and down, the
temperature feature of your remote control is designed to effi ciently
give you a smooth maintenance of a comfortable temperature. With this
you may fi nd temperature fl uctuations beyond the set point to varying
degrees, depending on installation and room size.
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