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support.vax.co.uk
TROUBLESHOOTING
THERE IS AN ACCESSORY MISSING 
Check the contents on the back of the box.
WHY DOES THE MACHINE HAVE NO POWER?
•  The battery is not tted correctly. See OPERATION page 7.
•  The battery has no charge. See CHARGING THE BATTERY page 7.
•  The motor thermostat may have tripped. Empty the dirt container and check for blockages. 
Clean the lters and allow the machine to cool for approximately 1 hour. If you have washed  
the lters, wait 24 hours to fully dry before placing back on the machine.  
See CLEANING THE FILTER AND SEPARATOR page 10.
•  The brushbar motor sensor has been activated. To reset remove the powered head from the 
reach wand/handheld and clear any obstruction. Wait 1 minute before retting the powered 
head, switch the machine on and press the brushbar ON/OFF button. See OPERATION page 8.
WHY WON’T THE MACHINE PICK UP?
 • The dirt container may not be correctly tted. See REMOVING AND REFITTING THE DIRT 
CONTAINER page 9.
 • The dirt container may be blocked. Check the dirt container and handheld inlet for blockages.  
See EMPTYING THE DIRT CONTAINER page 9.
 • The lters may be clogged. See CLEANING THE FILTER AND SEPARATOR page 10.
 • There maybe a blockage. See CHECKING FOR BLOCKAGES page 12.
 • The brushbar on the powered head has not been activated. See OPERATION page 8.
 • The powered head may be blocked. See CLEANING AND REPLACING THE POWERED  
HEAD BRUSHBAR page 11.
 • The machine, powered head and reach wand may not be correctly tted.  
See ASSEMBLY page 6.
WHY IS THERE A RED LIGHT?
 • Battery charge is running low (<20%). See CHARGING THE BATTERY page 8.
WHY IS THERE A RED LIGHT ON THE POWERED HEAD?
 • The powered head brushbar has been obstructed. See CLEANING AND REPLACING THE 
POWERED HEAD BRUSHBAR page 11. 
WHY WON’T THE BRUSHBAR TURN?
 • The brushbar on the powered head has not been activated. Go to OPERATION page 8.
 • The tool/brushbar may be obstructed. See CLEANING AND REPLACING THE POWERED  
HEAD BRUSHBAR page 11.
 • The machine, powered head and reach wand may not be correctly tted. See ASSEMBLY  
page 6.