What to do if it goes wrong
SolutionProblem
CAUTION: To reduce the risk of personal injury, unplug the product before performing maintenance
/troubleshooting checks.
• Check the contents panel on the box to make sure the part is
included with your machine.
There is an
accessory missing.
• The dirt container may not be correctly tted, remove the dirt
container from the vacuum cleaner and check it is assembled correctly,
ret ensuring it is locked into place.
• The shroud is blocked. Go to ‘Taking care of your machine’.
• The separator and shroud are incorrectly tted. Go to ‘Taking care
of your machine’.
• The lter may be clogged, clean the lter. Go to ‘Taking care of
your machine’.
• The dirt container may be blocked, empty the dirt container.
Go to ‘Taking care of your machine’.
• There may be a blockage in the hose/tube. Disconnect from the
vacuum cleaner and carefully remove any blockages.
Go to ‘Let’s talk technical’.
Why won’t the
vacuum cleaner
pick up?
• The plug may not be fully pushed into the electrical socket.
• Check the fuse in the plug if this needs replacing, always replace
with a 13amp fuse.
• The motor thermostat may have tripped. If this has happened,
unplug the vacuum cleaner. Remove and empty the dirt container
and check the hose for blockages. Clean the lters and allow the
vacuum cleaner to cool for approximately 1 hour (if you have washed
the lters you will need to wait 24 hours for the lters to fully dry
before putting them back into the vacuum cleaner).
Why does the
vacuum cleaner
have no power?
• The lters may be clogged, clean the lter. Go to ‘Taking care
of your machine’.
Why is dust escaping
from the vacuum?
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