Vax Service line
AU: 1300 361 505 / NZ: 0800 800 90013
FAQ’s
Problem Solution
Is there an accessory
missing?
Check the “Machine Overview” page to make sure the attachment
is supplied with your unit.
Why won’t my
multifunction cleaner put
down water/solution mix?
Check there is water/solution mix in the clean water tank.
Ensure the solution tube on the underside of the motor housing has been
released and is in the clean water tank.
Check that the pump button on the carry handle has been switched on.
Ensure the foot pedal on the floor head is positioned to the back
of the floor head.
Ensure the collar on the wash tool is pushed forward.
Why won’t my
multifunction cleaner
recover water?
The dirty water tank may be full.
The floor head/wash tool nozzle might have an obstruction.
Why won’t the brushes
rotate on my Turbo tool/
Turbo brush/SpinScrub
wash head?
Ensure there are no obstructions in the floor head.
Carpet threads may be trapped around the bristles which may need to
be removed.
What do I do if an
accessory/the unit has
become damaged or
broken?
Please call our careline to purchase new spares or order
a replacement
Why wont the multifunction
cleaner pick up in dry
mode?
A filter may be clogged; refer to maintenance section for
cleaning instructions.
The dust bag may be incorrectly fitted, check “Assembling your
multifunction cleaner (dry vacuuming).”
The dust bag may be full, check and replace with a new dust bag.
Check for blockages in the hose/floor heads/accessories.
Why is dust escaping from
my multifunction cleaner in
dry mode?
The filters may be incorrectly installed, refer to the “Maintenance Section”
The dust bag may be incorrectly fitted, refer to “Assembling your
multifunction cleaner (dry vacuuming).”
The dust bag may be full, or blocked; refer to the “Maintenance Section”
WARNING: To reduce the risk of personal injury, unplug the vacuum cleaner before performing
maintenance/troubleshooting checks.
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