Vax VX62 - What to Do if It Goes Wrong

• Check the vacuum cleaner is fully charged. Go to ‘Using your machine’.
• Check the charger is plugged into the mains and correctly connected to the vacuum
cleaner. Go to ‘Getting started’.
• Check the handheld has been correctly tted into the main body.
• Check terminals on the main body and handheld are clean. Go to ‘Let’s talk technical’.
• If the brushbar has been obstructed, the Motor Protection Sensor may have been
activated. Remove the handheld and clear any obstruction from the brushbar. Wait 30
minutes for the vacuum cleaner to reset itself. Replace the handheld and retry.
• Check the charger is plugged into the mains and correctly connected to the vacuum
cleaner. Go to ‘Getting started’.
• Check the charger cable for damage. If damaged please contact our Customer Care
Line on: AU 1300 361 505 / NZ 0800 800 900
• If the brushbar has been obstructed, the Motor Protection Sensor may have been
activated. Remove the handheld and clear any obstruction from the brushbar. Wait
30 minutes for the vacuum cleaner to reset itself. Replace the handheld and retry.
• The brushbar may be blocked. Go to ‘Let’s talk technical’.
• Empty the dirt container and clean lters. Go to ‘Taking care of your machine’.
• There may be a blockage in the vacuum cleaner. Go to ‘Let’s talk technical’.
• The brushbar may not be turning. Go to ‘Why won’t the brushbar turn?’ below.
• The vacuum cleaner may need recharging. Go to ‘Getting Started’.
• Low suction has been selected, increase to high suction. Go to ‘Using your machine’.
SolutionProblem
Why does my vacuum
cleaner have no power?
Why isn’t my vacuum
cleaner charging?
Why won’t the vacuum
cleaner pick up?
Why won’t the vacuum
cleaner pick up?
What to do if it goes wrong
Why won’t the
brushbar turn?
• If the brush bar has been obstructed, the Motor Protection Sensor may have been
activated. Remove the handheld and clear any obstruction from the brush bar. Wait
30 minutes for the vacuum cleaner to reset itself. Replace the handheld and retry.
• The brushbar may be obstructed. Go to ‘Let’s talk technical’.
Why is the LED light
Continually ashing?
• The red light will ash when the vacuum needs recharging. Go to ‘Getting started’.