Velleman VTTEST13 - Velleman Service and Quality Warranty; General Warranty Conditions (EU); Warranty Exclusions

Velleman®ServiceandQualityWarranty
Velleman®hasover35yearsofexperiencein
theelectronicsworldanddistributesitsproductsin
morethan85countries.Allourproductsfulfilstrict
qualityrequirementsandlegalstipulationsintheEU.
Inordertoensurethequality,ourproductsregularly
gothroughanextraqualitycheck,bothbyaninternal
qualitydepartmentandbyspecializedexternal
organisations.If,allprecautionarymeasures
notwithstanding,problemsshouldoccur,pleasemake
appealtoourwarranty(seeguaranteeconditions).
GeneralWarrantyConditionsConcerningConsumer
Products(forEU):
•Allconsumerproductsaresubjecttoa24‐month
warrantyonproductionflawsanddefectivematerial
asfromtheoriginaldateofpurchase.
•Velleman®candecidetoreplaceanarticlewithan
equivalentarticle,ortorefundtheretailvaluetotally
orpartiallywhenthecomplaintisvalidandafree
repairorreplacementofthearticleisimpossible,orif
theexpensesareoutofproportion.
Youwillbedeliveredareplacingarticleorarefundat
thevalueof100%ofthepurchasepriceincaseofa
flawoccurredinthefirstyearafterthedateof
purchaseanddelivery,orareplacingarticleat50%of
thepurchasepriceorarefundatthevalueof50%of
theretailvalueincaseofaflawoccurredinthe
secondyearafterthedateofpurchaseanddelivery.
•Notcoveredbywarranty:
‐alldirectorindirectdamagecausedafterdeliveryto
thearticle(e.g.byoxidation,shocks,falls,dust,dirt,
humidity...),andbythearticle,aswellasitscontents
(e.g.dataloss),compensationforlossofprofits;
‐frequentlyreplacedconsumablegoods,partsor
accessoriessuchasbatteries,lamps,rubberparts,
drivebelts...(unlimitedlist);
‐flawsresultingfromfire,waterdamage,lightning,
accident,naturaldisaster,etc.…;
‐flawscauseddeliberately,negligentlyorresulting
fromimproperhandling,negligentmaintenance,
abusiveuseorusecontrarytothemanufacturer’s
instructions;
‐damagecausedbyacommercial,professionalor
collectiveuseofthearticle(thewarrantyvaliditywill
bereducedtosix(6)monthswhenthearticleisused
professionally);
‐damageresultingfromaninappropriate
packingand
shippingofthearticle;
‐alldamagecausedbymodification,repairor
alterationperformedbyathirdpartywithoutwritten
permissionbyVelleman®.
•Articlestoberepairedmustbedeliveredtoyour
Velleman®dealer,solidlypacked(preferablyinthe
originalpackaging),andbecompletedwiththe
originalreceiptofpurchaseandaclearflaw
description.
•Hint:Inordertosaveoncostandtime,please
rereadthemanualandcheckiftheflawiscausedby
obviouscausespriortopresentingthearticlefor
repair.Notethatreturninganon‐defectivearticlecan
alsoinvolvehandlingcosts.
•Repairsoccurringafterwarrantyexpirationare
subjecttoshippingcosts.