If you have any problems, have a look at the following troubleshooting topics. If
you are not able to fix the problem, contact your care provider or VentMed. Do not
try to open the device.
Air is leaking from around mask
Make sure mask is fitted correctly and
firmly. Read your mask user guide for
detailed information.
Mask may be fitted incorrectly.
Air pressure in mask seems too high
(it feels like getting too much air)
Ramp may be turned off.
Air pressure in mask seems too low
(it feels like I am not getting enough
air)
Use the Ramp Time option.
Wait for air pressure to build up or turn
Ramp Time off.
Ramp may be in progress.
My water tank is leaking
Water tank may not be assembled
correctly.
Check for damage and reassemble the
water tank correctly.
Water tank may be damaged or
cracked.
Contact your care provider for a
replacement.
Nose is feeling dry or blocked
Humidity level may be set too low.
Screen is black
Adjust the Humidity Level.
Backlight on the screen may have
turned off. It turns off automatically
after a short time.
Press any button to turn it back on.
Connect the power supply and make sure
the plug is fully inserted.
Power may not be connected.
Have stopped therapy, but the device Device blows a small amount of air in
order to avoid condensation in the air
tubing. It will stop automatically after 20
minutes.
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