VeriFone Vx570 with SoftPay
Quick Reference Guide
For
Retail
(Debit & Credit)
Your Moneris Merchant number is:
Keypad
Magnetic Stripe
Card Card Reader
Display Screen
Printer button
Printer light
Printer well
Vx570Retail-Ev0.03
For Assistance...
call Moneris Customer Service toll-free at
1-866-696-0488 www.monerisusa.com
HARDWARE OTHER FEATURES USING THE TERMINAL
VERIFONE PINPAD 1000SE
When prompted, the cardholder uses the
PINpad to input their Personal Identification
number (PIN) for debit transactions.Note:Respect
the privacy of the cardholder while they key in
their PIN, and encourage them to protect their PIN.
ERROR MESSAGES
As a general rule,press to clear any error message on
the terminal screen.If the error persists after you’ve tried the
solution(s),call Moneris CustomerService for assistance:
Card Not Supported Ask the customer for another form
of payment (i.e., ask for another card).
Card Swipe Error Swipe the card again, or enter the Card
number manually.
Comm Error-Cxxx Retry the transaction.
Connection Failed / TCP Error See “No Network
Connection” error message.
Err Entering PIN Re-enter the PIN (before the PINpad
times out again).
Error reading card device Swipe the card again.
No Line Ensure the phone line is inserted securely into
both the terminal’s phone port and the wall jack.
No Manual Entry Swipe the card instead.
No Network Connection If Use Backup Comm Confirm
appears, select Yes to continue the transaction via
another communication method; otherwise, select
No to cancel the transaction.
No Record Found The record is not in the open batch.
PIN Pad ErrorEnsure that the PINpadcable is inserted securely
into both the PINpad’s port and the terminal’s port.
PP Not Connected See “PIN Pad Error” message.
Settle Not Allowed Disable the Demo mode.
Swipe Only Swipe the card to do this transaction.
Void Not Allowed This is a debit transaction, which
cannot be voided.
OTHER HARDWARE ISSUES
PINpad display is blank: See “PIN Pad Error”
error message.
Printer light blinks: Press the Printer button to open
the lid. Place a new paper roll in the paper well
(unroll enough paper so that when the lid is closed,
the paper slip is clamped against the cutting teeth).
CARDHOLDER REQUESTS RECEIPT
See the “REPRINT” procedure.
CLERK LOGON/LOGOFF
1. Press .
If Password: appears, key in the designated
password. (See “Password Prompting
.”)
2. Select Servers from the CONFIGURATION menu.
3. To log on, select Log On Clerk. (To log off, select
Log Off Clerk.) Clerk Id: appears.
4. Key in the Clerk ID.
If Password: appears, key in the Clerk password.
If Logoff Confirm appears, select Yes.
COMMERCIAL CARDS
1. When Choose Card: appears, select Credit.
2. When Commercial Card? appears, select Yes.
3. Key in Order, Shipping, and Tax data as prompted.
KEYPAD LOCKING/UNLOCKING
1. From the Debit/Credit menu, press 8.
If Password: appears, key in the Manager password.
2. When Lock Keyboard? appears, select Yes (to lock)
or No (to unlock).
MULTI-MERCHANT PROMPTING
1. When 1 = “Merchant Name” appears, key in the #
associated with your Merchant name. (If you don’t
know the number, press or to scroll the list.)
2. If Merch Passwd: appears,key in the Merchant password
associated with the selected Merchant name.
PASSWORD PROMPTING
Unless stated otherwise in this guide, these rules apply:
If Password: appears, the Manager password can
substitute for either the Supervisor or a Clerk
password. Note: Supervisor can substitute for
a Clerk password.
If Logon appears, use only the Clerk password
associated with the Clerk ID that was keyed in.
If Merch Passwd: appears, key in the Merchant
password associated with theselected Merchant name.
SIGNATURELESS TRANSACTIONS
If a swiped Sale (credit only) is equal to or below the
maximum Signatureless Dollar Value (SDV*), then the
“NO SIGNATURE REQUIRED” statement appears on the
Merchant copy if it prints. (See “Handling Receipts.”)
*To obtain the SDV for a card type, contact Moneris Customer Service.
TRANSACTION STEPS
To process any transaction/use any feature, start from
the Idle screen:
1. Select DEBIT & CREDIT.
The Debit/Credit menu appears.
2. Ensure that the terminal is not
in Demo mode.
(If Demo mode is enabled, appears sideways
onscreen.)
3. Select a transaction,and follow the on-screen prompts. *
* Always press after keying in data.
* Press a gray key to select a menuitem/option.
* Prompting is dependent on the terminal’s
configuration.
* If No is selected at the Card Present prompt, the
transaction becomes a Phone Order transaction.
ENTERING CHARACTERS
Alpha Characters: Press a number key once and then
press the ALPHA key (repeatedly if necessary until the
desired letter appears).
Special Characters:
Press a number key once,and then press
the ALPHA key (repeatedly if necessary until the desired
character appears).
TERMINAL FUNCTION KEYS
CANCEL: Cancel a transaction or clear a message.
CORRECTION: Delete characters.
ENTER:Submit data (e.g.,Amount, IDs,Card #, etc.).
X
X
F1
F2
F#
F1 F2 F3 F4
DEMO
To change the scroll direction:
1. If the icon displays, press .
2. To scroll, press the Scroll key.
F1 F2 F3 F4 SELECTION: Select menu
item/option.
Scroll Settlement Reprint Reports
for character... press
<space> - + & 0
. \ 1
~ 2
% 3
@ 4
/ 5
for character... press
? 6
[ 7
] 8
( 9
’ ” ) *
$ : = ^ #
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