6. TROUBLESHOOTING
If you encounter any issues, please read this section for recommendations on some common problems.
Cannot log in to the Web UI
If you can’t access the Web UI, it might be an issue with your device or computer’s proxy or IP address settings. Make sure that the proxy settings are
disabled and that your device or computer can be allocated an IP address on the network by the gateway’s DHCP server. You will need to check the
support for your device or computer’s operating system e.g. Windows, Mac OS, for the detailed instructions about how to do this.
Make sure that you have the correct IP address of the Stream TV MoCA Ethernet Adapter as well as the correct username and password.
Where can I get more help?
Visit https://www.verizon.com/support/residential/contact us/contactuslanding.htm to find your nearest Verizon store or for 24/7 help
with live chat and device specific support.
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