Q&A
Q: What do I do if I see the SSID but failed to connect?
A:
1. Check the password you entered is the right one.
2. Check if WPS security is enabled on your PC. If so, check the device to see if
it is expecting a WPS action from your PC.
Q: What to do if there is no service?
A: The possible reason is listed as below:
1. Unstable local signal.
2. Hardware problem.
You can try the following solutions:
1. If you are inside a building or near a structure that may be blocking the
signal, change the position or location of the device. For example, try
moving the device close to a window.
2. Check that you have an active SIM card and that it is properly inserted
into the SIM card slot and locked.
Q: What to do if I forget the Username or Password?
A:
1. You can find the password within the WiFi info screen on the device.
2. You can also reset the device to factory defaults by pressing the reset
button for 5 seconds. The default username is “Admin”.
Q: Data connection failed.
A: You have no network coverage. Try moving your location until you get good
reception.
Q: The modem cannot connect to the internet when overseas
A: You can check if mobile data roaming is enabled in the web UI settings under
internet, mobile connections.
To Next Page
Loading...
