28 Troubleshooting
Troubleshooting
All Supported Operating System
Symptom 1
Unable to load the Verizon Mobile Broadband Manager in your browser.
Resolution
Consider the following scenario:
• You use firewall, internet security, antivirus and/or endpoint protection
software.
Please proceed following steps.
1. Open your local firewall, internet security, antivirus and/or endpoint
protection software.
2. Ensure that an entry exists in the whitelist sites or trusted sites list for
192.168.32.x.
3. Ensure that an entry exists in the whitelist protocols or trusted
protocols list for port 4330.
4. Reboot your PC.
Symptom 2
After the USB modem is plugged in, modem blinks white color and not able
to use properly.
Resolution
This symptom because firmware update is going on. Please wait for about 2
minutes for firmware update to complete and the modem LED turns green.
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