Troubleshooting 31
Windows 7 / Vista(SP2)
Symptom 1
The communication between the modem and the computer stops.
Additionally, a yellow exclamation mark (!) appears next to the device name
in Device Manager.
Resolution
Consider the following scenario:
• You have a computer that is running Windows 7, Windows Server 2008
R2, Windows Vista or Windows Server 2008.
• You attach a USB Remote Network Driver Interface Specification (RNDIS)
device to the computer through an external USB hub.
• You remove the modem from the USB hub and then reattach.
Please proceed by installing the Microsoft Hotfix located at the following
Web site:
http://support.microsoft.com/kb/2477042
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