19
Q & A
Can the camera be viewed and controlled on multiple mobile
devices?
Yes, it can. However, the account and password corresponding to the
camera must be obtained.
Why didn't I receive an alert from the camera on APP?
Please go to “Settings” on your phone to unlock permission of receiving
alert.
If camera can not be connected, please refer to following:
① The camera now only supports Android (better be 4.0 or above)
and iOS operating system. It does not support Windows temporarily.
② Please make sure your phone and camera are under the same
network.
③ Keep camera as close to router as possible.
④ Camera ONLY supportsWiFi of 2.4G instead of 5G.
⑤ Please do check your WiFi password and make sure that it meets
requirements mentioned before.
⑥ Please check whether your router has connected with too many
devices, which may result the failed connection.
⑦ Camera can not be connected with public WiFi.
⑧ Reset the camera.
⑨ Update EyeCloud.
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